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SystemAli's avatar
SystemAli
New member | Level 2
7 months ago

Is it possible to retrieve or recover a very old Dropbox account?

Hello, I had a very OLD account here at Dropbox, probably over 15 years. Now I don't quite recall the exact user name and password. Can you please let me know if it is in any way possible that we...
account access
emails
security
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
7 months ago

Hi SystemAli, thanks for posting today.

In general, if you haven't accessed a Dropbox account for over 12 months, then it would've been deactivated automatically due to inactivity.

The username used to log in to a Dropbox account would just be a normal email address. Do you have any other email addresses that you use, and if so, have you tried to reset the password for those potential Dropbox accounts?

Keep me updated with any progress!

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