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Is the email: em-s.dropbox.com legitimate? [Answer: Yes]
I have received an e-mail telling me of a new document available for me in Dropbox. The e-mail is from an address that ends with " em-s.dropbox.com ". Can anybody confirm that " em-s. " is a valid adjunct to " dropbox.com ", or is it sooner a trick?
Thank you.
Hi Everybody,
I can confirm that these emails were sent from the Dropbox domain and are not harmful. This is one of the official domains Dropbox uses to send out emails. You can find the full list of domains here: https://help.dropbox.com/security/official-domains.
You can safely ignore them, though there was no negative impact to your account if you did click through the emails. You should not receive anymore emails of this type.
Regards,
Ben
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Exactly! But if it's legit, then why isn't there a file waiting for me in my SHARED folder? The email doesn't mention what the file is or when it was sent or by whom. Shouldn't the email have more information?
- There wasn’t one in mine either. 90% sure the email was an error. Probs the work experience boy pressing send by accident lol
- https://help.dropbox.com/security/official-domains
Is on the list of official domains & linked to official site. Confident it was safe. - I got an email 5hrs ago from Dropbox saying the same, but there is nothing new in dropbox. No file waiting. But what it does say is there's a folder I created waiting to be downloaded and if upgrade I can open it.
I received email today from Dropbox advising me
"Just a heads-up – you've got a shared file waiting for you. Click the button below to check it out whenever you're ready!"
I did so but cannot find any new file. The most recent is from 2022. I have tried everything listed in the left column under Home. Where else would I find this new file?
Thanks, just received one today. Now deleted
- I also received a suspicious email from this address, stating:
“Just a heads-up – you've got a shared file waiting for you. Click the button below to check it out whenever you're ready!”
After *not* clicking the button and checking my Dropbox account through the app, there hasn’t been a new file for over 4 months. The email looks official enough but isn’t quite the same design/layout as other Dropbox messages I’ve received.
This is the only time this address has ever sent me an email. I’d send screenshots or email support but on a basic account those unfortunately don’t seem to be options. It really feels as though this warrants a closer look from your security team. I received the same email:
“Just a heads-up – you've got a shared file waiting for you. Click the button below to check it out whenever you're ready!”
from address:
is this a scam?
I got the same email. When I checked my dropbox, there were no newly shared files:
I got the same message and was in a similar situation and am waiting on something from a job I'm applying to and hoping to get and needed to know if it was something from them regarding the interview. I checked my Dropbox first before clicking it. The link did also take me to my account. Nothing but old notifications, though. Maybe just a glitch since it seems to have happened to several of us today.
