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Is the email: em-s.dropbox.com legitimate? [Answer: Yes]
I have received an e-mail telling me of a new document available for me in Dropbox. The e-mail is from an address that ends with " em-s.dropbox.com ". Can anybody confirm that " em-s. " is a valid adjunct to " dropbox.com ", or is it sooner a trick?
Thank you.
Hi Everybody,
I can confirm that these emails were sent from the Dropbox domain and are not harmful. This is one of the official domains Dropbox uses to send out emails. You can find the full list of domains here: https://help.dropbox.com/security/official-domains.
You can safely ignore them, though there was no negative impact to your account if you did click through the emails. You should not receive anymore emails of this type.
Regards,
Ben
122 Replies
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i got 1 email, and i have nothing storaged there
- Megan
Dropbox Community Moderator
Hi madcopy, if it's coming from an official Dropbox domain, then there's nothing for you to worry about.
Also GAE1, can you check the plan tab in your account settings, and let me know what it reports there?
If you haven't already, please check your Backup page. You may have enabled the backup the feature.
did receive the same mail
it also claims my dropbox is full an will not be synch any more
but as a matter of fact it is not fullthxx
Heinrich
Thank you, Megan!
I received this email from [Removed as per Community Guidelines] notifying me of a document in dropbox. This doesn't look genuine.
From: R & J Palmer
Sent: 18 September 2023 14:09
Subject: R & J Palmer shared a DocumentHi,
You have received a secured document via Dropbox
Businesses now use Dropbox to send and receive large files
You can view and upload files securely to Dropbox, even if you don't have an account.
Preview Document
Do Not Share This Email
This email contains a secure link to Dropbox. Please do not share this link, or access code with others.
We too received emails from this email (no-reply@em-s.dropbox.com) telling one of our employees that Dropbox has stopped syncing because our Dropbox was full. The email address this was sent to is NOT a Dropbox user. That was my first sign that the email was SPAM.
Salutations. I just got an email from no-reply AT em-s.dropbox.com asking to finish setting up my account (which is years old) so that files can finish downloading (not expecting anything). Is this spam? Thank you in advance, Brendan.
- Megan
Hi DoctorRodrigo, I hope you're doing well!
Keep in mind that the email is indeed an official Dropbox domain. You can see more about this here.
Is the account used, or one with files in it, or one that you don't have access or doesn't have files to anymore?
Keep me posted!
