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Is the email: em-s.dropbox.com legitimate? [Answer: Yes]
I have received an e-mail telling me of a new document available for me in Dropbox. The e-mail is from an address that ends with " em-s.dropbox.com ". Can anybody confirm that " em-s. " is a valid adjunct to " dropbox.com ", or is it sooner a trick?
Thank you.
Hi Everybody,
I can confirm that these emails were sent from the Dropbox domain and are not harmful. This is one of the official domains Dropbox uses to send out emails. You can find the full list of domains here: https://help.dropbox.com/security/official-domains.
You can safely ignore them, though there was no negative impact to your account if you did click through the emails. You should not receive anymore emails of this type.
Regards,
Ben
122 Replies
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- I’ve just received a scam mail from this email address no-reply@em-s.dropbox.com
- Hannah
Dropbox Community Moderator
Hey cosmodoc, thanks for letting us know about this.
The em-s.dropbox.com domain is actually one of our official Dropbox domains; what's the email you received about?
Can you send us a screenshot?
I just received an email from 'no-reply@em-s.dropbox.com' telling me my 2TB account was full, and providing links for getting more space. In reality, I am only using 25% of my space, so confusing why I got this – along with a moment of panic, wondering what I was backing up by accident... anyone else has anything like this?
- Hannah
Hey EatSteve, thanks for letting us know!
The "em-s.dropbox.com" domain is one of our official domains, so this isn't a scam, however, can you double-check the email address this email was sent to?
Is it possible that you received this on a different address than the one linked to your paid account?
Thank you Hannah,
Yes, you're right. Thank you. It went to my work email, which was connected to a Dropbox business account closed down some years ago.
Why would that account still exist?
Steve
The email from "em-s.dropbox.com" is likely a valid notification. However, to be safe, avoid clicking links directly. Instead, log in to Dropbox separately to check for new documents. Always prioritize online safety.
- Hello all i literally receiveing emails it seems from Dropbox but i didnt trusted
The email is : no-reply@em-s.dropbox.com
Would anyone here check and help
Thank you - Mark
Super User II
- Thank you Mark
Hi Hannah,
A follow up on this. I am continuing to get the mails, suggesting that I upgrade. How can I stop this happening? I assumed the account related to the DropBox business was removed when I reverted to as personal account.
Thank you.
