Our Community is in read-only mode until April 8th, learn more here. You can still search existing threads or get help via Dropbox Support, the Dropbox Help Center, or Learn.
Forum Discussion
Solved
Is the email: em-s.dropbox.com legitimate? [Answer: Yes]
I have received an e-mail telling me of a new document available for me in Dropbox. The e-mail is from an address that ends with " em-s.dropbox.com ". Can anybody confirm that " em-s. " is a valid adjunct to " dropbox.com ", or is it sooner a trick?
Thank you.
Hi Everybody,
I can confirm that these emails were sent from the Dropbox domain and are not harmful. This is one of the official domains Dropbox uses to send out emails. You can find the full list of domains here: https://help.dropbox.com/security/official-domains.
You can safely ignore them, though there was no negative impact to your account if you did click through the emails. You should not receive anymore emails of this type.
Regards,
Ben
122 Replies
Replies have been turned off for this discussion
- Megan
Dropbox Community Moderator
Hi madcopy, welcome to our Community!
Your feedback regarding this has been very valuable and I will endeavor to make sure your voice is heard.
It does look like a Dropbox-related email address, however you haven't clarified if it's coming from an official Dropbox domain, or not. Can you let me know more?
Keep me posted!
Hi, Megan!
Thank you for taking the time to reply.
I think it is coming from a dropbox domain. Here is the information from the email:
from: Dropbox <no-reply@em-s.dropbox.com>
to: [removed per Community Guidelines]
date: Sep 8, 2023, 8:25 AMsubject: Eligibility confirmed: mad, you'll lose access to your files if you don't act soon!
mailed-by: email.dropbox.com
signed-by: dropbox.com
Don't get me wrong, I'm not frothing at the mouth or anything of the sort but 1) the style was a bit jarring 2) phishing emails get better and better at spoofing email addresses all the time, plus 3) the grammatical error (which used to be a dead giveaway for those kinds of emails but they've learned from their errors), all of it together added up as "suspicious." I did the only thing I could think to do after a Google search that led me to similar complaints posted on the forum back in 2022.
Let me know if there's any other information I can provide.
Again, thank you for your time!
just got this email again today on 9/10/23
- Nancy
GAE1, did you receive an email about a new file being shared with you, or about your Dropbox account going over-quota? If it's the latter, can you clarify how much space you're currently using?
How many emails like this have you received so far?
i got 1 email, and i have nothing storaged there
- Megan
Hi madcopy, if it's coming from an official Dropbox domain, then there's nothing for you to worry about.
Also GAE1, can you check the plan tab in your account settings, and let me know what it reports there?
If you haven't already, please check your Backup page. You may have enabled the backup the feature.
did receive the same mail
it also claims my dropbox is full an will not be synch any more
but as a matter of fact it is not fullthxx
Heinrich
Thank you, Megan!
I received this email from [Removed as per Community Guidelines] notifying me of a document in dropbox. This doesn't look genuine.
From: R & J Palmer
Sent: 18 September 2023 14:09
Subject: R & J Palmer shared a DocumentHi,
You have received a secured document via Dropbox
Businesses now use Dropbox to send and receive large files
You can view and upload files securely to Dropbox, even if you don't have an account.
Preview Document
Do Not Share This Email
This email contains a secure link to Dropbox. Please do not share this link, or access code with others.
