Issue when trying to login to an account that was recently deleted and re-created

Hey Debo21, thanks for letting us know.

Would you mind sending me a screenshot of the page you get stuck on?

Please make sure to hide any personal info on the screenshot, like your email address.

Have you also tried this from a different browser, to see if it helps?

Let me know.

Hello,

Here is the screen we get stuck on (sorry it is in French).

We put our password, click on "connect" and then it remains on this screen.  No erreor message, nothing happens.

We receive an email with the 6 digit code but cannot get any screen to put it on...

We tried on both chrome and edge, same problem.

Thank you.

Débo.

Hi, just to let you know that we receive emails from Dropbox... It means that the account is probably still valid and not deleted but why can't we log in ?  Do you think it is a computer set up problem?

Thanks for these updates, Déborah, this is interesting.

Do you get the same behavior if you clear the browser's cache or if you try from a private browsing/incognito window?

Hello,

We tried both solutions and it does not work.  Still the same screen that remains fixed once we have entered our password.

We receive the 6 digit code but get no screen to put it on.

Deborah

Thanks for trying, Déborah.

In that case, can we email you, to investigate further?

Yes, can we do that tomorrow friday 31?

I just emailed you actually, but you can reply back to me tomorrow, no problem!

See you there, Déborah!