Locked out of all my dropbox accounts

Alright I found out how to send in a ticket and just finished doing so. I really hope they find a way to help me. Do you know whether or not they're quick with their responses? I find it so odd that when I try logging into those accounts from the same device it will sometimes let me and every once in a while (like now) ask for authentication codes. I do understand that it is a security measure but from what I have seen from other peoples experiences on here, they are sometimes helpful and at times not helpful at all! It will be very unfortunate if they can't find a way to help as I am open right now to do anything to assist them with the process. I have pictures of people who have passed that I have uploaded on there and just the idea of not being able to see it again and have it get deleted is such a horrible thing.