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deejinoz's avatar
deejinoz
New member | Level 2
9 months ago

Locked out of an account while trying to update the email address

I am a registered disabled person, in Australia, and several of my service providers use your e-signing system for me to access my services. So, I am currently unable to access critical support servi...
account access
Account Settings
security
Rich's avatar
Rich
Icon for Super User II rankSuper User II
9 months ago
deejinoz wrote:

Now I can't contact you from that account at all because I am locked out of it and the only way you can open a ticket is by logging in.

You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for sign in issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

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