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sali_CPH's avatar
sali_CPH
New member | Level 2
2 months ago
Solved

Locked out of my account after phone number change

Device (Samsung Galaxy A25) Operating System/Browser (if using the web) (Android 15, One UI 7.0) Question or Issue I recently changed my phone number, while keeping both my old number and (an ev...
account access
security
two factor authentication
  • sali_CPH's avatar
    sali_CPH
    2 months ago

    Thank you for your message!

    I actually managed to get in, after waiting for 24 hours and trying to log in again. Also, the phone number change finally worked. And I was able to log into the mobile app with my phone.

    However, also the mobile login took 4 attempts, as on the first attempt, I got automatically logged out while trying to dismiss an advertisement while logging in, and on the second and third attempt, I did not receive any verification code. 

    So it seems normal that one runs into requesting a verification code a few times before actually being able to log in. At least, from what I experienced.

sali_CPH's avatar
sali_CPH
New member | Level 2
2 months ago

Thank you for your message!

I actually managed to get in, after waiting for 24 hours and trying to log in again. Also, the phone number change finally worked. And I was able to log into the mobile app with my phone.

However, also the mobile login took 4 attempts, as on the first attempt, I got automatically logged out while trying to dismiss an advertisement while logging in, and on the second and third attempt, I did not receive any verification code. 

So it seems normal that one runs into requesting a verification code a few times before actually being able to log in. At least, from what I experienced.

Theresa's avatar
Theresa
Icon for Community Manager rankCommunity Manager
2 months ago

Hi there sali_CPH​ , and welcome to the Dropbox Community 👋

I’m really glad you dropped in to let us know and thanks for coming back to update us! It’s always helpful when folks share how things ended up, especially with account lockouts like this 😌

By the way, I’m Theresa 👩‍💻, one of the Community Managers here at Dropbox HQ. Since you’ve been dealing with account access, I’d love to know ...how do you use Dropbox day to day? Whether it’s for work, personal files, or something in between, I’m always curious to hear how people rely on it.

Looking forward to hearing more,

T 😺 (Dropbox Community Manager)

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