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mummadrai's avatar
mummadrai
New member | Level 2
2 months ago

Locked out of my account because I don't have access to the authenticator app

I have been locked out of my account, my phone died and while the number is the same, I don't have access to the 2 Factor Authentication app, I was using Microsoft Authenticator. However, I was never...
account access
security
two factor authentication
mummadrai's avatar
mummadrai
New member | Level 2
2 months ago

Here's a thread on this forum where the issue was resolved:

2FA is not working and our account has been locked | The Dropbox Community

Or this one:

https://www.dropboxforum.com/discussions/101001020/inaccessible-account-due-to-lost-2fa-options-with-existing-support-ticket/827882/replies/828875

We are not talking about unencrypting the files, but resetting 2FA. From the many threads I've read on this forum, it has been done before. 

I will wait to hear back from Dropbox support.

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