Forum Discussion

lloydmc 's avatar
lloydmc
Explorer | Level 4
4 years ago

Locked out of my account for over 7 years!

Hi, Ever since dropbox started forcing its users to change password, I’ve been locked out of my account. I no longer have access to my email and I’ve tried several ways to access my account inc...
account access
security
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hey @lloydmc , and sorry to jump in here. 

 

Do you, by any chance, receive an error message stating that your Dropbox password’s expired? 

 

Can you send more details on what you see exactly on your end, when trying to sign in? 

 

Thanks!

lloydmc 's avatar
lloydmc
Explorer | Level 4
4 years ago
Hi Nancy,

Yes it’s the password expired message.

See our Help Centre for more information about password expiry and securing your account.
Enter your email address to reset your password. You may need to check your spam folder or unblock no-reply@dropbox.com.



  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Thanks for clarifying that, Lloyd. 

     

    Do you happen to have any other devices that may still be connected to your Dropbox account, by any chance?

    • lloydmc 's avatar
      lloydmc
      Explorer | Level 4
      4 years ago
      Thanks for the message Nancy.

      Unfortunately not. However my email address is my full name @hotmail.com and I was hoping they would accept my ID as verification but I don’t think that’s the case..
      • Rich's avatar
        Rich
        Icon for Super User II rankSuper User II
        4 years ago
        lloydmc  wrote:
        However my email address is my full name @hotmail.com ...

        Contact Hotmail/Microsoft and see if you can regain access to (or recreate) your email account.

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