We’re Still Here to Help (Even Over the Holidays!) - find out more here.
Forum Discussion
Locked out of my account for over 7 years!
Hi, Ever since dropbox started forcing its users to change password, I’ve been locked out of my account. I no longer have access to my email and I’ve tried several ways to access my account inc...
Nancy
Dropbox Community Moderator
Dropbox Community ModeratorThanks for clarifying that, Lloyd.
Do you happen to have any other devices that may still be connected to your Dropbox account, by any chance?
Thanks for the message Nancy.
Unfortunately not. However my email address is my full name @hotmail.com and I was hoping they would accept my ID as verification but I don’t think that’s the case..
Unfortunately not. However my email address is my full name @hotmail.com and I was hoping they would accept my ID as verification but I don’t think that’s the case..
- Rich
Super User II
lloydmc wrote:
However my email address is my full name @hotmail.com ...Contact Hotmail/Microsoft and see if you can regain access to (or recreate) your email account.
- Thanks for the messages Rich. I’ve have tried this but no avail 😕
- Nancy
In this case, can you please follow these steps and open a ticket with our support, lloydmc ?
1. Make sure that you are NOT signed in to ANY Dropbox account in your internet browser.
2. Go to this page, and click on the “Can’t sign in?” option.
3. Scroll down the page to “Submit a Help Request”.
4. Enter your information, make sure that you enter an email address that you currently have access to, and submit it.
5. You will then receive a confirmation email that will have a ticket number.
Please send me your ticket number here afterwards.
Thanks!
