Forum Discussion

lloydmc 's avatar
lloydmc
Explorer | Level 4
4 years ago

Locked out of my account for over 7 years!

Hi, Ever since dropbox started forcing its users to change password, I’ve been locked out of my account. I no longer have access to my email and I’ve tried several ways to access my account inc...
account access
security
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

In this case, can you please follow these steps and open a ticket with our support, lloydmc ?

 

1. Make sure that you are NOT signed in to ANY Dropbox account in your internet browser.

2. Go to this page, and click on the “Can’t sign in?” option. 

3. Scroll down the page to “Submit a Help Request”.

4. Enter your information, make sure that you enter an email address that you currently have access to, and submit it. 

5. You will then receive a confirmation email that will have a ticket number. 

 

Please send me your ticket number here afterwards. 

 

Thanks!

lloydmc 's avatar
lloydmc
Explorer | Level 4
4 years ago
Thanks again for your message Nancy.

The ticket number is: 16970408
  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Thanks for that, Lloyd.

     

    I’ve left an internal note to the agent who’s handling your ticket, in case there’s something more they can do on their end. 

     

    If there’s something else you need, give me a shout!

  • lloydmc 's avatar
    lloydmc
    Explorer | Level 4
    4 years ago
    Hi Nancy,

    Thank you so much for your help.

    The team helped me get back into my account, which is amazing since I’ve been locked out for so long and tried so many times. Really appreciate your help.

    Upon entering my account I noticed all the files were gone, only empty folders. Trying to speak with the team now to see if it’s possible to restore - My guess is it’s not.

    Either way I’m incredibly grateful for your help, so thanks again. You’re a star!

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