Forum Discussion

lloydmc 's avatar
lloydmc
Explorer | Level 4
4 years ago

Locked out of my account for over 7 years!

Hi, Ever since dropbox started forcing its users to change password, I’ve been locked out of my account. I no longer have access to my email and I’ve tried several ways to access my account inc...
account access
security
Rich's avatar
Rich
Icon for Super User II rankSuper User II
4 years ago
gcnd wrote:

I registered a dropbox account with a work email.

I no longer work for that company and hence have no access to the email.

You need access to the email address on your account in order to receive reset information. There's no other way. Contact your previous company and see if they can give you temporary access to the email address, or at least forward you any reset information it receives.

 

gcnd's avatar
gcnd
New member | Level 2
4 years ago

The previous company will not assist.

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    4 years ago

    gcnd unfortunately then there is no way to recover the account

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