Forum Discussion

Shauna1316's avatar
Shauna1316
New member | Level 2
2 months ago

Locked out of my Dropbox account due to two-factor authentication

Long story short: I’m hoping someone here can help or point me toward advanced support. I have a paid Dropbox account, and I’ve been locked out for quite some time. When I try to log in, I’m asked f...
account access
security
two factor authentication
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 months ago

Hey Shauna1316 - sorry to hear you're having issues with this.

Since you've already sent an email to our support team about this, could you maybe share its number with us so that we can look it up in our system?

Thanks!

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