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Locked out of my Dropbox account due to two-factor authentication
Long story short: I’m hoping someone here can help or point me toward advanced support. I have a paid Dropbox account, and I’ve been locked out for quite some time. When I try to log in, I’m asked f...
Mark
Super User II
Super User IIwhich then prompted me for an 8-digit emergency backup code
Look at https://help.dropbox.com/account-access/issues-2-factor-authentication for more info.
Note that without that code, or the backup codes (you CANNOT set up the 2FA system without confirming you have downloaded and saved them), it's possible the account is unrecoverable.
As a help on this one they are NOT in emails - you have to physically download them and save them, so, maybe search your online files?
The only people who can help, however, are via the ticket you already logged.
That's helpful information. It would be helpful if I could remember what the defaulted download name is for the backup codes. I wonder if its standard.
- Rich
It would be helpful if I could remember what the defaulted download name is for the backup codes. I wonder if its standard.
The system actually tells you to write them down.
