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Forum Discussion
Locked out of my Dropbox account due to two-factor authentication
Long story short: I’m hoping someone here can help or point me toward advanced support. I have a paid Dropbox account, and I’ve been locked out for quite some time. When I try to log in, I’m asked f...
Thank you for this. The problem is that I don’t remember setting up two-factor authentication at all. I have two Dropbox accounts, and only one has 2FA turned on — not the other. I actively use both accounts, so one would think I would have enabled it on both if I were concerned about security. I haven’t received a response from Support yet, which is surprising since the account I’m having issues with is a paid one. I’d really appreciate it if someone could review this further or connect me with a higher-tier support contact who can help verify ownership and restore access.
- Hannah
Dropbox Community Moderator
Hi from me as well, Shauna1316.
And thanks for the ticket number.
I passed your comments along to the team and raised the priority of your ticket, so the agent working on your case will get back to you as soon as possible.
I hope this helps!
Yes, that would be great. It's been 48 hours since I opened my ticket and haven't received a response within 24 hours despite responding back to the team promptly. I need to get this resolved ASAP. Is there a number I can call to get direct support?
- Megan
Hey Shauna1316!
Phone support is only available to Dropbox teams, since it's generated through the admin console.
If you need something else, please let me know and I will be more than happy to help every step of the way.
