Forum Discussion

Shauna1316's avatar
Shauna1316
New member | Level 2
2 months ago

Locked out of my Dropbox account due to two-factor authentication

Long story short: I’m hoping someone here can help or point me toward advanced support. I have a paid Dropbox account, and I’ve been locked out for quite some time. When I try to log in, I’m asked f...
account access
security
two factor authentication
Shauna1316's avatar
Shauna1316
New member | Level 2
2 months ago

Yes, that would be great.  It's been 48 hours since I opened my ticket and haven't received a response within 24 hours despite responding back to the team promptly.  I need to get this resolved ASAP.  Is there a number I can call to get direct support?

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 months ago

Hey Shauna1316!

Phone support is only available to Dropbox teams, since it's generated through the admin console. 

If you need something else, please let me know and I will be more than happy to help every step of the way. 

About Security and Permissions

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