Forum Discussion

Shauna1316's avatar
Shauna1316
New member | Level 2
2 months ago

Locked out of my Dropbox account due to two-factor authentication

Long story short: I’m hoping someone here can help or point me toward advanced support. I have a paid Dropbox account, and I’ve been locked out for quite some time. When I try to log in, I’m asked f...
account access
security
two factor authentication
Shauna1316's avatar
Shauna1316
New member | Level 2
2 months ago

Yes, that would be great.  It's been 48 hours since I opened my ticket and haven't received a response within 24 hours despite responding back to the team promptly.  I need to get this resolved ASAP.  Is there a number I can call to get direct support?

Mark's avatar
Mark
Icon for Super User II rankSuper User II
2 months ago
Shauna1316 wrote:

I need to get this resolved ASAP.

Remember that as its set up you may not be able to get it removed - 2FA is set up to stop people getting access without it. Thats the whole point.

For your open tickets you can follow at http://www.dropbox.com/support and add / update things there. 

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