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Forum Discussion
Log in without access to email address (one-time code is being sent)
This should be a simple problem to fix if the Auto-Assistant or a search of documents provided an answer. A catch-22. Does Dropbox have anything like live support to address issues not covered?
Mark, The situation is discussed but there is no fix other except contacting Dropbox support. I have an $11.99 account which includes LIVE CHAT. Unfortunately, over the past two weeks LIVE CHAT is down and only email support- that is supposed to be one business day. Not seven days and counting with no resolution. Of course there is no phone support. Am I to pay for an account I cannot access with important family information? I have been a subscriber for eight years. This is extremely poor tech support.
Rich
Super User II
Super User II
gbfreeborn wrote:
... there is no fix other except contacting Dropbox support.
Have you tried contacting support as I described in my original reply? That is you're ONLY option you have available at this point. You need to visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for sign in issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
There may be a slim chance that they can help you gain access to the account. If they can't, they will at least help you to get the subscription canceled so you're no longer charged.
I have an $11.99 account which includes LIVE CHAT.
The support options available to a paid account are only available if you're able to sign in to the account (the Support page shows the options available based on how you're signed in). This is likely why live chat isn't available for you, and why you MUST open a ticket using the steps described above.
If you've already opened a ticket, reply here with the ticket number and a Dropboxer may be able to check the status for you.
- Nancy
Dropbox Community Moderator
Hi from me as well, gbfreeborn! I searched our system in the meantime, and I can see you already have a ticket open with our team. I’ve left them an internal note on your behalf, so they should get back to you as soon as possible.
