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Forum Discussion
Log in without access to email address (one-time code is being sent)
This should be a simple problem to fix if the Auto-Assistant or a search of documents provided an answer. A catch-22. Does Dropbox have anything like live support to address issues not covered?
Hi Rich, You fail to see the obvious- any fix requires an active login and password which I have and a workaround to ensure an authentication code is sent to an active email address. The real issue is a lack of real customer support from Dropbox. I am paying for live chat and not getting it. No phone support. Email support has offered no fix about two weeks. Should I concede that I have lost access to important family documents? Professionally speaking this is very poor support.
Rich
Super User II
Super User II
gbfreeborn wrote:
Should I concede that I have lost access to important family documents?
This is what both Mark and I have been telling you, that you can TRY contacting support to see if they'll help you get into the account, but that you more than likely will not be able to.
Most often, Dropbox will only accept your email address as proof of ownership for a Dropbox account. If you can't verify your email, they typically will not help you gain access to your account. This is why it's important that you maintain an active, accessible email address not just on Dropbox, but on any service you use. Your email is your recovery method.
There have been some instances where Dropbox was able to restore access to an account after access to the email was lost (how or why, I don't know), but only Support can tell you if it will be possible in your case, and the only way to contact them when you can't sign in is through the process outlined in this thread. It's the entire reason the option exists; to be able to contact Support when you're not able to sign in and access your normal support options.
Now Nancy has checked your ticket and added a note to it, so all you can do at this point is wait for their response.
