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KBro67's avatar
KBro67
Helpful | Level 5
1 year ago
Solved

Lost Access due to 2FA and old email with no access

I've been using a password app with a dropbox sync feature. For years, I've been using an old email as the username because it was just the username to me.  While I had connected with a PC when I was...
account access
security
  • KBro67's avatar
    KBro67
    1 year ago

    Thanks Jay, I'll try that.

     

    The apparent issue seems to perhaps be a cache feature in the app used (from the restored app, that wasn't visible until any valid dropbox id was authenticated).  

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 year ago

Hi KBro67, thanks for messaging the Community.

 

I’d recommend getting in contact with our support team directly to look into this matter in more detail.

 

You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing this link. 

From there you should be able to contact support. Make sure to pick an email to which you can receive and send emails from.

 

Keep me updated with any progress.

KBro67's avatar
KBro67
Helpful | Level 5
1 year ago

Thanks Jay, I'll try that.

 

The apparent issue seems to perhaps be a cache feature in the app used (from the restored app, that wasn't visible until any valid dropbox id was authenticated).  

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