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Lost Access due to 2FA and old email with no access
I've been using a password app with a dropbox sync feature. For years, I've been using an old email as the username because it was just the username to me. While I had connected with a PC when I was...
Thanks Jay, I'll try that.
The apparent issue seems to perhaps be a cache feature in the app used (from the restored app, that wasn't visible until any valid dropbox id was authenticated).
Mark
Super User II
Super User IIHi KBro67
As Rich said you havent enabled it. This is not 2FA. You cannot set this up on your account it is a security tool Dropbox has set up on ALL accounts. It is not possible to turn this off and on.
The only people who can possibly help are via the ticket. Note, however, that often you cannot regain access if you have lost access to your email.
Thanks, Mark.
I get that...it is just unfortunate that if there is no other method to verify the account (no mobile had been set, etc.) that some leeway in permitting a login via the valid credentials should be permitted to update the account so that 2FA could be permitted. As you note, they put it on all accounts, but also put which other factor(s) are supported. I'll see if someone from Jay's link can help or not. Here's hoping for the best!
