Your workflow is unique 👨‍💻 -  tell us how you use Dropbox here.

Forum Discussion

KBro67's avatar
KBro67
Helpful | Level 5
1 year ago
Solved

Lost Access due to 2FA and old email with no access

I've been using a password app with a dropbox sync feature. For years, I've been using an old email as the username because it was just the username to me.  While I had connected with a PC when I was...
account access
security
  • KBro67's avatar
    KBro67
    1 year ago

    Thanks Jay, I'll try that.

     

    The apparent issue seems to perhaps be a cache feature in the app used (from the restored app, that wasn't visible until any valid dropbox id was authenticated).  

KBro67's avatar
KBro67
Helpful | Level 5
1 year ago

HI @Megan,

I don't see a way to PM, so I'm presuming just paste it here.  It is case 233-66-108 and I now see an email on it that I need to reply to. I'm going to do that now and see what the next step is.

Thanks.

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 year ago

Hey KBro67, awesome! 

 

Thanks for letting me know your ticket number. I was able to locate it, and see that an agent is already working on your case. 

 

If you need something else, please let me know and I will be more than happy to help every step of the way. 

About Security and Permissions

Find answers to your questions about Dropbox account security and permissions.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!