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Lost the ability to manage shares as admin
Hi everyone!
I'm quite confused since Dropbox seemed to get rid of one of our most used admin-features.
In the past (until early march) i was able to browse and search folders which are share...
Just to leave a little update here, in case if anyone else is experiencing the same issue:
The problem was, that this feature got removed automatically, since we reached 250 users. Due to performance and overview issues, the feature is only available for smaller teams.
However, Dropbox re-enabled this feature for us since we needed it and performance is not an issue until now.
Hi Hannah, thanks for assisting.
The behaviour is the same, with several admin-accounts and different browsers.
The search bar is there and working, but not searching through ALL content as expected.
I'll try to construct an example:
We have a folder called "CEO", which was created by and shared between our 3 CEOs only.
I'm not part of the CEOs mentioned, i am just a Dropbox-Admin.
In the past, i was able to go to 'content' page, search for "CEO" and got the folder as search-result.
I could not view the contents, but i was able to hit the "Manage" button. In there, i was able to see current permissions (the 3 CEOs). I was also able to change permission, like adding/removing users. The actions i made there, resulted in a notification to the owner of the folder, telling him that me, the admin, made changes on this share.
Right now, searching for "CEO" in the 'content' page (or anywhere else), i don't get the folder as a search result anymore (though i am sure it exists, it's just one of hundreds of examples).
Therefore, i am not able to see or manage the permissions.
I hope it is now a little bit clearer, what i am referring to 🙂
Best regards,
Michael
Jay
Dropbox Community Moderator
Dropbox Community ModeratorHi Michael_QM, I'd recommend getting in contact with the support team directly for further assistance.
Once you get a ticket ID from the automated response, please let me know the number here so I can locate it in our system.
Hi Jay,
i was in contact with support some days ago, but couldn't find any help there.
Ticket ID: 16136020
Best regards,
Michael- Jay
Thanks for the update. As you're already in contact with a support agent who can view more account-specific details, it would be better to continue troubleshooting with them directly via email.
Just to leave a little update here, in case if anyone else is experiencing the same issue:
The problem was, that this feature got removed automatically, since we reached 250 users. Due to performance and overview issues, the feature is only available for smaller teams.
However, Dropbox re-enabled this feature for us since we needed it and performance is not an issue until now.
