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Michael_QM's avatar
Michael_QM
Helpful | Level 6
4 years ago
Solved

Lost the ability to manage shares as admin

Hi everyone! I'm quite confused since Dropbox seemed to get rid of one of our most used admin-features.   In the past (until early march) i was able to browse and search folders which are share...
Admin Console
security
Team admin
  • Michael_QM's avatar
    Michael_QM
    4 years ago

    Just to leave a little update here, in case if anyone else is experiencing the same issue:

     

    The problem was, that this feature got removed automatically, since we reached 250 users. Due to performance and overview issues, the feature is only available for smaller teams.

    However, Dropbox re-enabled this feature for us since we needed it and performance is not an issue until now.

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hi Michael_QM, I'd recommend getting in contact with the support team directly for further assistance.

Once you get a ticket ID from the automated response, please let me know the number here so I can locate it in our system.

Michael_QM's avatar
Michael_QM
Helpful | Level 6
4 years ago

Hi Jay,

i was in contact with support some days ago, but couldn't find any help there.

Ticket ID: 16136020


Best regards,
Michael

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Thanks for the update. As you're already in contact with a support agent who can view more account-specific details, it would be better to continue troubleshooting with them directly via email.

    • Michael_QM's avatar
      Michael_QM
      Helpful | Level 6
      4 years ago

      Just to leave a little update here, in case if anyone else is experiencing the same issue:

       

      The problem was, that this feature got removed automatically, since we reached 250 users. Due to performance and overview issues, the feature is only available for smaller teams.

      However, Dropbox re-enabled this feature for us since we needed it and performance is not an issue until now.

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