Forum Discussion

Ahmed Asghar 's avatar
Ahmed Asghar
Explorer | Level 3
3 years ago

Lost/missed 8-digit emergency backup code

I have another account and I was forget password, so I was reset password with the link and change the password, when I was change the password it's ask me 8-digit emergency code unfortunately I forg...
account access
security
Mark's avatar
Mark
Icon for Super User II rankSuper User II
3 years ago

Simply put, no, sorry. 

 

Without the backup code, a device that is set up to receive the codes or a device already logged in there is no way at all of getting in

Ahmed Asghar 's avatar
Ahmed Asghar
Explorer | Level 3
3 years ago
Hello Mark.
I was registered phone number for 2 step verification also and I have the phone number but I don't know why the verification code didn't work. When I was reset password it's ask me 8-digit code unfortunately I was lost the code. If any possibility that code send on my register number?
  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi ahmed Asghar, how are you today? 

     

    Just to make sure I understand what you said, and that I didn't get it wrong: is your registered phone-number, the one that's linked to your Dropbox account, in order to receive the 2FA code? 

     

    Do you have any browsers that are still signed in to your Dropbox account, in order to temporarily disable the feature? 

     

    Let me know more!

    • Ahmed Asghar 's avatar
      Ahmed Asghar
      Explorer | Level 3
      3 years ago
      Hi Megan
      You didn't understand what I'm trying to say. When I'm login it show me the error " sorry, an error occurred. Please try again later". Then I was reset password the password is successful reset but it ask me 8 digit emergency code and code was lost. Then I'm login with new password it's show me again an error "sorry, an error occurred. Please try again later". It doesn't send me the verification code on phone number.
      I hope you understand what I'm trying to say.
      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hi ahmed Asghar, I’d recommend getting in contact with our support team directly to look into this matter in more detail.

         

        You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing this link. 

         

        From there you should be able to contact support. Make sure to enter the same email you use to login to Dropbox. 

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!