Forum Discussion

Ahmed Asghar 's avatar
Ahmed Asghar
Explorer | Level 3
3 years ago

Lost/missed 8-digit emergency backup code

I have another account and I was forget password, so I was reset password with the link and change the password, when I was change the password it's ask me 8-digit emergency code unfortunately I forg...
account access
security
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi ahmed Asghar, how are you today? 

 

Just to make sure I understand what you said, and that I didn't get it wrong: is your registered phone-number, the one that's linked to your Dropbox account, in order to receive the 2FA code? 

 

Do you have any browsers that are still signed in to your Dropbox account, in order to temporarily disable the feature? 

 

Let me know more!

Ahmed Asghar 's avatar
Ahmed Asghar
Explorer | Level 3
3 years ago
Hi Megan
You didn't understand what I'm trying to say. When I'm login it show me the error " sorry, an error occurred. Please try again later". Then I was reset password the password is successful reset but it ask me 8 digit emergency code and code was lost. Then I'm login with new password it's show me again an error "sorry, an error occurred. Please try again later". It doesn't send me the verification code on phone number.
I hope you understand what I'm trying to say.
  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi ahmed Asghar, I’d recommend getting in contact with our support team directly to look into this matter in more detail.

     

    You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing this link. 

     

    From there you should be able to contact support. Make sure to enter the same email you use to login to Dropbox. 

  • Mohamad Sikandar Husin's avatar
    Mohamad Sikandar Husin
    New member | Level 2
    3 years ago
    Hello Mark.
    I was registered phone number for 2 step verification also and I have the phone number but I don't know why the verification code didn't work. When I was reset password it's ask me 8-digit code unfortunately I was lost the code. If any possibility that code send on my register number?
    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hi Mohamad Sikandar Husin, welcome to our Community! 

       

      In regards to the 2FA, since you're not receiving the SMS from Dropbox, are you sure you have the correct number listed in your Dropbox settings? Have you contacted your phone carrier to see if the messages are being blocked for some reason?

       

      Do you have any linked devices that you can use, in order to access the account that way? 

       

      Keep me updated with any progress!

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