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Forum Discussion
Lost/missed 8-digit emergency backup code
I have another account and I was forget password, so I was reset password with the link and change the password, when I was change the password it's ask me 8-digit emergency code unfortunately I forg...
Hi Megan
You didn't understand what I'm trying to say. When I'm login it show me the error " sorry, an error occurred. Please try again later". Then I was reset password the password is successful reset but it ask me 8 digit emergency code and code was lost. Then I'm login with new password it's show me again an error "sorry, an error occurred. Please try again later". It doesn't send me the verification code on phone number.
I hope you understand what I'm trying to say.
You didn't understand what I'm trying to say. When I'm login it show me the error " sorry, an error occurred. Please try again later". Then I was reset password the password is successful reset but it ask me 8 digit emergency code and code was lost. Then I'm login with new password it's show me again an error "sorry, an error occurred. Please try again later". It doesn't send me the verification code on phone number.
I hope you understand what I'm trying to say.
Jay
Dropbox Community Moderator
Dropbox Community ModeratorHi ahmed Asghar, I’d recommend getting in contact with our support team directly to look into this matter in more detail.
You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing this link.
From there you should be able to contact support. Make sure to enter the same email you use to login to Dropbox.
