Forum Discussion

Ahmed Asghar 's avatar
Ahmed Asghar
Explorer | Level 3
3 years ago

Lost/missed 8-digit emergency backup code

I have another account and I was forget password, so I was reset password with the link and change the password, when I was change the password it's ask me 8-digit emergency code unfortunately I forg...
account access
security
Mohamad Sikandar Husin's avatar
Mohamad Sikandar Husin
New member | Level 2
3 years ago
Hello Mark.
I was registered phone number for 2 step verification also and I have the phone number but I don't know why the verification code didn't work. When I was reset password it's ask me 8-digit code unfortunately I was lost the code. If any possibility that code send on my register number?
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi Mohamad Sikandar Husin, welcome to our Community! 

 

In regards to the 2FA, since you're not receiving the SMS from Dropbox, are you sure you have the correct number listed in your Dropbox settings? Have you contacted your phone carrier to see if the messages are being blocked for some reason?

 

Do you have any linked devices that you can use, in order to access the account that way? 

 

Keep me updated with any progress!

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