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shanileborja's avatar
shanileborja
New member | Level 2
2 years ago
Solved

Missing files when logging into Dropbox after a long time

Hi there i used dropbox years ago and totally forgot I hd files saved there. When I tried to log in to my account it says there was no account under that email but, thats impossible because I always ...
account access
security
  • Nancy's avatar
    Nancy
    2 years ago

    Hi shanileborja, and thanks for posting here.

     

    If you hadn’t used your Dropbox account for more than a year, then it’d be subject to account deletion after that point (and it wouldn't be recoverable). 

     

    However, if your account was set to be deleted, you should’ve received multiple warning emails to your linked email address a few months in advance.

     

    Hope this clarifies things.

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi shanileborja, and thanks for posting here.

 

If you hadn’t used your Dropbox account for more than a year, then it’d be subject to account deletion after that point (and it wouldn't be recoverable). 

 

However, if your account was set to be deleted, you should’ve received multiple warning emails to your linked email address a few months in advance.

 

Hope this clarifies things.

  • samirothmanxo's avatar
    samirothmanxo
    New member | Level 2
    2 years ago

    Hi. I am having the same issue. I received no warnings in my emails. There is no one for me to contact because of my plan. Please contact me 

    • samirothmanxo's avatar
      samirothmanxo
      New member | Level 2
      2 years ago

      My issue is a bit different as my account still exists, but all files are missing. None are in recently deleted 

       

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Hey samirothmanxo, sorry to see about your files missing.

         

        Do you see anything in your events page here?

         

        When you signed in, did it simply allow you to sign in, or were you prompted to create a new password/account under that email address?

  • A1Alliance's avatar
    A1Alliance
    Explorer | Level 4
    2 years ago

    I have a similar problem although I can log in to my account. I never received emails notifying me that my files would be deleted but nonetheless, when I log in, it's empty. Up till very recently I've been getting emails saying my account was full (2 GB) so I know that's incorrect. Please advise. 

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hey A1Alliance - sorry to hear about your missing files. 

       

      When is the last time you remember seeing them on the website? 

       

      If you made sure that you're looking at the correct account, do you see any signs of them in your events page? 

      • A1Alliance's avatar
        A1Alliance
        Explorer | Level 4
        2 years ago
        I saw them a few months ago and now there's nothing - looks like a fresh account. Also note that I've been getting regular drop box full emails.

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