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Missing files when logging into Dropbox after a long time
Hi there i used dropbox years ago and totally forgot I hd files saved there. When I tried to log in to my account it says there was no account under that email but, thats impossible because I always ...
Hi shanileborja, and thanks for posting here.
If you hadnât used your Dropbox account for more than a year, then itâd be subject to account deletion after that point (and it wouldn't be recoverable).
However, if your account was set to be deleted, you shouldâve received multiple warning emails to your linked email address a few months in advance.
Hope this clarifies things.
My issue is a bit different as my account still exists, but all files are missing. None are in recently deleted
Hannah
Dropbox Community Moderator
Dropbox Community ModeratorHey samirothmanxo, sorry to see about your files missing.
Do you see anything in your events page here?
When you signed in, did it simply allow you to sign in, or were you prompted to create a new password/account under that email address?
- It allowed me to sign in. And I see nothing in the events page. Someone below said if you donât sign in for 12 months everything is deleted. Is that true? Is there really no way for me to recover my photos? I didnât receive warning emails
- Nancy
Hey samirothmanxo. Are you 100% sure you didnât create a new Dropbox account, when logging in?
If you go here, do you see the exact same email address you used to sign in in the past? Do you have any other email addresses that could be linked to a different Dropbox account?
