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shanileborja's avatar
shanileborja
New member | Level 2
2 years ago
Solved

Missing files when logging into Dropbox after a long time

Hi there i used dropbox years ago and totally forgot I hd files saved there. When I tried to log in to my account it says there was no account under that email but, thats impossible because I always ...
account access
security
  • Nancy's avatar
    Nancy
    2 years ago

    Hi shanileborja, and thanks for posting here.

     

    If you hadn’t used your Dropbox account for more than a year, then it’d be subject to account deletion after that point (and it wouldn't be recoverable). 

     

    However, if your account was set to be deleted, you should’ve received multiple warning emails to your linked email address a few months in advance.

     

    Hope this clarifies things.

A1Alliance's avatar
A1Alliance
Explorer | Level 4
2 years ago
I saw them a few months ago and now there's nothing - looks like a fresh account. Also note that I've been getting regular drop box full emails.
A1Alliance's avatar
A1Alliance
Explorer | Level 4
2 years ago
Also, no nothing on events page.

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