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shanileborja's avatar
shanileborja
New member | Level 2
2 years ago
Solved

Missing files when logging into Dropbox after a long time

Hi there i used dropbox years ago and totally forgot I hd files saved there. When I tried to log in to my account it says there was no account under that email but, thats impossible because I always ...
account access
security
  • Nancy's avatar
    Nancy
    2 years ago

    Hi shanileborja, and thanks for posting here.

     

    If you hadn’t used your Dropbox account for more than a year, then it’d be subject to account deletion after that point (and it wouldn't be recoverable). 

     

    However, if your account was set to be deleted, you should’ve received multiple warning emails to your linked email address a few months in advance.

     

    Hope this clarifies things.

A1Alliance's avatar
A1Alliance
Explorer | Level 4
2 years ago

Confirming that the email in question is connected to the account I am contacting you through. 

 

I am not sure what you mean re "exclusive usage of a phone for the account". Please explain. 

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey A1Alliance, hope it’s OK to jump in. 

 

Can we log a ticket for you and look into this via email instead? It’ll be easier this way, since we’ll be able to see account info.

  • A1Alliance's avatar
    A1Alliance
    Explorer | Level 4
    2 years ago

     Please do. Please also confirm that the email address you have ends in ...uru.com, not a gmail address. 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    You’re all set, A1Alliance! Please reply to my email when you have some free time and we’ll go from there.

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