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Forum Discussion

Mcbee's avatar
Mcbee
Explorer | Level 4
3 years ago

My account has an unknown device and two factor authentication on it - what can I do?

My account 2 factor phone number is not mine.  My active computer is not mine. I rec’d an email from “no-reply” at Dropbox.  it got a hold of all my old contacts and started sending the same type...
account access
Create or delete account
security
Mark's avatar
Mark
Icon for Super User II rankSuper User II
3 years ago
Mcbee wrote:

Thank you. 
I have contacted support and have been assigned a ticket.

Waiting for a reply. 
have you heard of this before? 

It does happen on occasion, as to an outcome, I'm not sure - nobody has ever said before. 

Mcbee's avatar
Mcbee
Explorer | Level 4
3 years ago

This is continuing to be sent to contacts. I have now received another email from a contact that was also hacked. 

This is going around and no one seems to be able to disable it from happening.

Still need help.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi Mcbee, sorry to hear about that!

     

    You mentioned that you had contacted our Support team about the case. Are you able to share your ticket number reference with me, please?

     

    Keep me posted!

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hi Mcbee, thanks for the ticket number! 

         

        It seems that our agent, Sheldon, responded back to you on October 2nd. Did you have the chance to go through his response? 

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