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Mcbee's avatar
Mcbee
Explorer | Level 4
2 years ago

My account has an unknown device and two factor authentication on it - what can I do?

My account 2 factor phone number is not mine.  My active computer is not mine. I rec’d an email from “no-reply” at Dropbox.  it got a hold of all my old contacts and started sending the same type...
account access
security
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi Mcbee, sorry to hear about that!

 

You mentioned that you had contacted our Support team about the case. Are you able to share your ticket number reference with me, please?

 

Keep me posted!

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi Mcbee, thanks for the ticket number! 

     

    It seems that our agent, Sheldon, responded back to you on October 2nd. Did you have the chance to go through his response? 

    • Mcbee's avatar
      Mcbee
      Explorer | Level 4
      2 years ago

      It was Colby and yes I did respond. He stopped responding.

      I have not heard from Sheldon.

      Keep helping please.

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Hi Mcbee, keep in mind that Colby was the first agent that assisted you, and then Sheldon took over.

         

        When you didn't respond back, the case was automatically closed by the system. Can you check your junk emails, just in case the email went there?

         

        If you do, you can respond back to the agent assisting you, and create a new case. 

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