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Forum Discussion
My account has an unknown device and two factor authentication on it - what can I do?
My account 2 factor phone number is not mine. My active computer is not mine.
I rec’d an email from “no-reply” at Dropbox. it got a hold of all my old contacts and started sending the same type...
Megan
Dropbox Community Moderator
Dropbox Community ModeratorHi Mcbee, thanks for the ticket number!
It seems that our agent, Sheldon, responded back to you on October 2nd. Did you have the chance to go through his response?
It was Colby and yes I did respond. He stopped responding.
I have not heard from Sheldon.
Keep helping please.
- Megan
Hi Mcbee, keep in mind that Colby was the first agent that assisted you, and then Sheldon took over.
When you didn't respond back, the case was automatically closed by the system. Can you check your junk emails, just in case the email went there?
If you do, you can respond back to the agent assisting you, and create a new case.
Thank you Megan - great moderating.
I did not see anything anywhere from Shelodon.
How do I start a new ticket?
Can you please do?
- Nancy
Hey @Mcbee, hope it’s OK to jump in.
Did you check your email address’s inbox, along with your spam folder, and you can’t see Colby's/Sheldon’s email?
If you can locate it now, please try to reply back in the same email thread, and a new ticket should be automatically opened.
Yes, I checked all possible locations.
I thought this was my reply.
I do not see any emails from Sheldon.
As you can imagine, I am quite frustrated.
How can I move forward?
- Nancy
Alright, what we can do then, is log a new ticket for you and send it over to this email address, so that the case can be forwarded again to our specialized team.
Let me know if that’s OK, and we'll get things started.
Yes, please and thank you.
Please start a new ticket
Thaks Hannah - I have not seen anything yet.
