Forum Discussion

Davidm47's avatar
Davidm47
New member | Level 2
2 years ago

My account was deleted by Dropbox - can I recover it?

Hello, I just realized that my Dropbox accounthas been deleted by Dropbox. It contains all my business files and family photos, so it's very important? . How can I recover it, please? ...
account access
Create or delete account
security
Davidm47's avatar
Davidm47
New member | Level 2
2 years ago

Hello, thanks for your answer.

When I try to sign in i see :

This account is deleted
Please sign up with a new account or wait 16 days to re-register with your current email address.

Mark's avatar
Mark
Icon for Super User II rankSuper User II
2 years ago

Was it part of a business account? If so the Team Admin can possibly recover it. 

 

If it was deleted for inactivity etc. then no its not recoverable I'm afraid. 

  • Davidm47's avatar
    Davidm47
    New member | Level 2
    2 years ago

    I was a business account but then i moved to basic. 

    But i dont think i were innactiv during 1 whole year beaucause a few months ago i've check my account 

    So why they've deleted it ? 

    Thanks

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      When did you get deleted by the team admin, Davidm47? Was it in the past 7 days?

      • Davidm47's avatar
        Davidm47
        New member | Level 2
        2 years ago

        Hello, what do you mean by the Team Admin ?

        I'm the only user of this account, i don't have team or anything. 

        I don't know when it was deleted, i've seen that now but never received any mail to tell it were about to deleted it 

        Thanks again for your time

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!