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Davidm47's avatar
Davidm47
New member | Level 2
2 years ago

My account was deleted by Dropbox - can I recover it?

Hello, I just realized that my Dropbox accounthas been deleted by Dropbox. It contains all my business files and family photos, so it's very important? . How can I recover it, please? ...
account access
Create or delete account
security
Davidm47's avatar
Davidm47
New member | Level 2
2 years ago

I saw something about the "team" thing

When i try to connect there is this message : This account is deleted
Please sign up with a new account or wait 15 days to re-register with your current email address. Learn more.

And When i click on learn more here is the link

https://help.dropbox.com/fr-fr/account-access/account-deleted-from-team

So they talk about deleted from team ... but i don't understand i dont have a team

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi Davidm47, it sounds like you were actually a member of a Dropbox team, perhaps when you joined a shared folder or someone invited you in the past?

 

Do you have any emails in your inbox showing that you were asking to join a team? 

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