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Sandy28's avatar
Sandy28
Explorer | Level 3
5 months ago

My account was inactive for 2 years and got deleted - can I recover it?

Hey ​ Walter​ , I didn't access my dropbox for almost 2 years & today I found my dropbox account is deleted? How is even possible? It has my crucial data. Can you please help to recover my accoun...
account access
Create or delete account
security
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
5 months ago

Hey Sandy28, sorry to hear about this situation.

I'm afraid that if an account gets deleted due to inactivity, there's no way for it or the files in it to be recovered, because they're basically deleted from our servers.

If you want, you can open this link from a private browsing window and submit a help request to our support team, who will be able to confirm this for you as well.

I'm sorry I couldn't help more, but if you have other questions, let us know.

Sandy28's avatar
Sandy28
Explorer | Level 3
5 months ago

Thank you Hannah​ , just raised the ticket.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 months ago

    Hey Sandy28! I’ve located your ticket in our system and left an internal note to our support team on your behalf. 

    They’ll get back to you when they see it.

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