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MarcoPaolo's avatar
MarcoPaolo
Explorer | Level 4
2 years ago

My Dropbox account is sending spam emails to contacts to steal information

Hi, my account has been hacked and it is sending scam emails to all my contacts. The emails are sent by a noreply@dropbox email address and say that there is a document shared by me (with my full name) which contains a link to access all my contact’s information (most of them are clients and there s more than a thousand). I can’t get in contact with Dropbox support as I have a personal account. Any suggestion ?
Thank you

account access
security

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  • MarcoPaolo's avatar
    MarcoPaolo
    Explorer | Level 4
    2 years ago
    Hi, no I m not able to access it that why I m asking if you can copy paste the update on the ticket here please. Thank you
  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey MarcoPaolo, have you checked both your spam/junk in case the email ended up there? 

     

    In order to continue with this case, we'd need to continue internally, hence the reason why we suggested the email route. You might need to provide info that's sensitive and account-specific that's not appropriate to be in a public forum. 

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