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PrivRelay's avatar
PrivRelay
Explorer | Level 3
9 months ago

My iPhone was stolen and two-factor authentication is preventing my account access.

My iphone was stolen, and two factor authentication is stopping me from logging in. A code is supposed to be sent to my new phone, but I never receive it. Sometimes I receive an error message th...
account access
security
two factor authentication
Mark's avatar
Mark
Icon for Super User II rankSuper User II
9 months ago
PrivRelay wrote:

This seems to be bad security recovery design

Its actually very very good security design. The whole point of 2FA is to ensure that only people who have the credentials can access the account, there shouldn't be a way to circumvent that. 

The system DOES make you download and save secure 'emergency codes' for situations like this - when setting up 2FA you HAVE to download them and HAVE to say you have saved them. As Rich has said - without those the account is lost like Dropbox said.  

PrivRelay's avatar
PrivRelay
Explorer | Level 3
9 months ago

There are many ways to securely verify identity. Other companies do that for locked accounts. Some also offer biometrics - face, fingerprint, voice, for example. Biometrics are much more secure than passwords, 2FA. Also, I had my cellphone number as a backup method, but apparently someone removed it from my account  

 

 

 

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    9 months ago

    Hey PrivRelay, sorry to hear about that! 

    You mentioned that you've already contacted our Support team. Would you be able to share your ticket number reference with me?

    Thanks a bunch!

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