Need to see if your shared folder is taking up space on your dropbox 👨💻? Find out how to check here.
Forum Discussion
My iPhone was stolen and two-factor authentication is preventing my account access.
My iphone was stolen, and two factor authentication is stopping me from logging in. A code is supposed to be sent to my new phone, but I never receive it. Sometimes I receive an error message th...
Mark
Super User II
Super User IIThis seems to be bad security recovery design
Its actually very very good security design. The whole point of 2FA is to ensure that only people who have the credentials can access the account, there shouldn't be a way to circumvent that.
The system DOES make you download and save secure 'emergency codes' for situations like this - when setting up 2FA you HAVE to download them and HAVE to say you have saved them. As Rich has said - without those the account is lost like Dropbox said.
Not true. Dropbox Advanced Support exists, and they can help users recover accounts even without the secret codes. Here is a post from someone in Dropbox forum:
“We did eventually hear from the advanced support team. They have suspended the account for now (which is excellent) and are giving us the opportunity to regain access through a questionnaire where we will provide several details on the account. So...for anyone that may come across this post, just be persistent. I know it is frustrating when there is no number to call and you are told your support request will be handled in 1 to 2 business days, only to be responded to and directed to "login and change the password on the account". I opened a second ticket referencing the first, not sure if that is what escalated it or just timing. Anyhow, it does appear that Dropbox has more ability to help than initially conveyed.”
So please stop telling users to give up because there is no way to recover their Dropbox account without the secret keys.
Will a staff person please have Dropbox Advabced Support staff contact me so my account can be recovered? And your level 1 support staff really needs to be managed. Their responses to me are incorrect and they refuse to escalate support tickets to Dropbox Advanced Support staff.
