Forum Discussion

marcellasg's avatar
marcellasg
Explorer | Level 3
2 years ago

need help

hello, i need help with my other drop box account. i have access to the email now, and the code is not sending even through its the email linked to the drop box account. please help me, i have tried e...
account access
security
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Welcome to our forum, marcellasg!

 

Did you also check your email’s spam folder and added no-reply@dropbox.com to your email contacts? 

 

If you did and that didn’t help, I’d suggest reaching our support team directly and they’ll further help. Here are the steps to do this. Feel free to send me your ticket number too, in this scenario.

 

Hope this helps.

  • marcellasg's avatar
    marcellasg
    Explorer | Level 3
    2 years ago
    hello yes i have did that and still nothing, i really need to log in .. also where do i get my ticket number at?
    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hi  marcellasg, when you followed the steps from my colleague, did you enter an email address that you're able to access? 

       

      You should've received an automated email response with a ticket ID when you submitted the query.

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