Forum Discussion

marcellasg's avatar
marcellasg
Explorer | Level 3
2 years ago

need help

hello, i need help with my other drop box account. i have access to the email now, and the code is not sending even through its the email linked to the drop box account. please help me, i have tried e...
account access
security
marcellasg's avatar
marcellasg
Explorer | Level 3
2 years ago
i have tried everything to log into my old drop box account and need to log in very badly for some photos of a loved one that passed on last friday,
i have tried - Checking spam folder
- From diferente browsers
- From private / incognite window
- Add contact no-reply@dropbox.com and still no luck, been trying for weeks now. please can someone help me, email me please…
  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey marcellasg -  sorry to hear you're still having issues with this.

     

    Did you get the chance to review Nancy's suggestion to reach out to our support team for further assistance yet? 

    • marcellasg's avatar
      marcellasg
      Explorer | Level 3
      2 years ago
      i will try that out, and let you know!

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