Forum Discussion

debbiemaycry's avatar
debbiemaycry
New member | Level 2
4 years ago
Solved

New login email notifications every minute. How to stop them?

Hi! So today I logged into my Dropbox account via the Chrome web browser and started getting "We noticed a new sign in to your Dropbox" about twice every minute. I've already opened one of them and...
account access
security
  • debbiemaycry's avatar
    debbiemaycry
    4 years ago

    Oh, nevermind. I think it's stopped by itself already. Just in case it happens to someone else, the bug will probably last between 15-20 minutes and then resolve. 

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi nichs2, are you using an incognito/private browsing window? 

 

Do you have any proxy, VPN, or extensions in your browser that could be clearing cookies?

nichs2's avatar
nichs2
Explorer | Level 3
2 years ago

Hi Jay.  I don't use an incognito/private browsing window.  I have extensions for Bitdefender, Last Pass and Ecosia but don't believe these are the cause of my problem.  I use Chrome as my preferred browser.  

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Have you tried disabling the email notification in the account settings to prevent receiving these messages?

    • nichs2's avatar
      nichs2
      Explorer | Level 3
      2 years ago

      Yes, about two hours ago I unticked the box 'A new browser is used to sign in'.  The difficulty with this setting is that I would like to know if there is a login using a new browser and my login details for security purposes and ignore the browser I usually use.   

      I have reticked the box and have received 2 emails almost immediately!   

      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        The system would only send that email if you sign out of your browser each time you login, or if the cookies are cleared, or if your computer IP changes.

         

        Can you check on this page to see if the latter to be the case, by hovering over the different browser login sessions?

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