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No access to linked email address
Hello, I have not access dropbox for a few years and I am paying them. I have no access to that email address I used to set up and they send me a token. Can you advise how I can access my account wit...
Rich
Super User II
Super User II
mc37 wrote:
I have no access to that email address I used to set up and they send me a token. Can you advise how I can access my account without access to that email?
You can try contacting Support but most often, if you're being sent a one-time security code and you no longer have access to the email address, you won't be able to access the Dropbox account.
If Support won't give you access, they will at least cancel any future billing. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
Thank you for this.it is ridiculos. I don't want to cancel my sub until u see my account but I can see my account. Support sent me email saying LOG INTO ACCOUNT AND ASK QUESTION.
di you have any further suggestions..do they have a telephone number?
di you have any further suggestions..do they have a telephone number?
- Rich
mc37 wrote:
I don't want to cancel my sub until u see my account but I can see my account.The best option you have to gain access to the account is to gain access to the old email address. Contact the email provider and see if they can recreate the address for you, even if it's just temporary so you can receive the one-time security code.
Other than that, you'll need to open a ticket using the steps I replied with previously. Make sure you're NOT signed in to any Dropbox account, including these forums, and you'll be able to open a ticket if you follow all the prompts.
- I know my friend I read it. BUT I DONT WANT TO CANCEL..I just want to bloody access it. Its not possible to contact SP and is email domain no longer exists.
It's a joke no. So paid $250 over two years and nevern sed it and now I can't get access to determine if to cancel or not..pulling my hair out.
