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Forum Discussion
No access to linked email address
Hello, I have not access dropbox for a few years and I am paying them. I have no access to that email address I used to set up and they send me a token. Can you advise how I can access my account wit...
Rich
Super User II
Super User II
mc37 wrote:
I don't want to cancel my sub until u see my account but I can see my account.
The best option you have to gain access to the account is to gain access to the old email address. Contact the email provider and see if they can recreate the address for you, even if it's just temporary so you can receive the one-time security code.
Other than that, you'll need to open a ticket using the steps I replied with previously. Make sure you're NOT signed in to any Dropbox account, including these forums, and you'll be able to open a ticket if you follow all the prompts.
I know my friend I read it. BUT I DONT WANT TO CANCEL..I just want to bloody access it. Its not possible to contact SP and is email domain no longer exists.
It's a joke no. So paid $250 over two years and nevern sed it and now I can't get access to determine if to cancel or not..pulling my hair out.
It's a joke no. So paid $250 over two years and nevern sed it and now I can't get access to determine if to cancel or not..pulling my hair out.
- Walter
Dropbox Community Moderator
Hey mc37, sorry to jump in, but if you end up getting in touch with our support team for further assistance, you can let us know your ticket ID here so that we can look it up in our system if needed as well.
- Thank you.. but I can't get a support ticket because i cant log in. I set up another non paying account and i trying asking support about not getting access to my paid account but the response was contact the community. How the he'll can i contact support legitimately from my account. Its absolutely reduculous
- Nancy
Hi from me as well, mc37.
You can still log a ticket with our support team, even if you're not signed in to a Dropbox account. Here's how:
Make sure that you are NOT signed in to ANY Dropbox account in your internet browser.
Go to this page https://www.dropbox.com/support/sign-in-issues, and select an “issue type”.
Enter your information, make sure that you enter an email address that you currently have access to, and submit it.
You will then receive a confirmation email that will have a ticket number.
Please send us your ticket number here afterwards.
