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mc37's avatar
mc37
Explorer | Level 3
3 years ago

No access to linked email address

Hello, I have not access dropbox for a few years and I am paying them. I have no access to that email address I used to set up and they send me a token. Can you advise how I can access my account wit...
account access
mc37's avatar
mc37
Explorer | Level 3
3 years ago
Thank you.. but I can't get a support ticket because i cant log in. I set up another non paying account and i trying asking support about not getting access to my paid account but the response was contact the community. How the he'll can i contact support legitimately from my account. Its absolutely reduculous
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi from me as well, mc37. 

 

You can still log a ticket with our support team, even if you're not signed in to a Dropbox account. Here's how: 

 

Make sure that you are NOT signed in to ANY Dropbox account in your internet browser.
Go to this page https://www.dropbox.com/support/sign-in-issues, and select an “issue type”.
Enter your information, make sure that you enter an email address that you currently have access to, and submit it.
You will then receive a confirmation email that will have a ticket number. 
 

Please send us your ticket number here afterwards.

  • mc37's avatar
    mc37
    Explorer | Level 3
    3 years ago

    THANK YOU FOR YOUR HELP.

     

    THEY ARE USELESS..I HAVE THIS TICKET NUMBER FROM A FEW MONTHS AGO

    Ticket  22392233

    I answered there security questions BUT no response and still no response when I tried to get a new ticket number a few days ago . so I have used an older one..SO FAR 3 MONTHS AND NO RESPONSE!!

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi mc37, I can see in that ticket it referenced an older ticket from February, where an agent messaged you back then, but received no reply, and it has since been closed.

     

    I have forwarded your new ticket to the appropriate team for them to investigate further on this matter.

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