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Liviuv's avatar
Liviuv
Explorer | Level 3
2 years ago

No access to the email address linked to my account. How can I access if 2FA has been enabled?

Hi When i created my dropbox account i used an gmail account based on a random phone number.This bellow [email removed as per Community Guidelines]  Now when i try to log in it says that it is ...
account access
security
Rich's avatar
Rich
Icon for Super User II rankSuper User II
2 years ago
Liviuv wrote:

What i ask you is acces in my dropbox account without that email name ( the invalid one).It has to be another method for verify my identity.

If you don't have another device that's already connected to the Dropbox account, it wouldn't be possible to sign in without access to that email address.

Liviuv's avatar
Liviuv
Explorer | Level 3
2 years ago

Hi,

Again that dress doesn't exist because at that moment you wouldn't need to acces the mail from that adress and enter in the a link provided .

 

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    2 years ago
    Liviuv wrote:

    Again that dress doesn't exist because at that moment you wouldn't need to acces the mail from that adress and enter in the a link provided .

    Then it won't be possible to access the Dropbox account. I'd suggest you create a new account with a valid email address.

    • Liviuv's avatar
      Liviuv
      Explorer | Level 3
      2 years ago

      Hi 

      It is impossible for me to believe that i lost my account

      It has to be someone from the accounts administrators who can help me I provide another email adress wich is a valid one 

      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Hi Liviuv, generally, this wouldn't be possible without access to the original email address, which is why we always recommend users create accounts using email address that they own and can access. 

         

        Are you not able to create the email address yourself?

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